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Refunds And Returns

To change or cancel an order made online:
If you wish to change or cancel an order contact our Customer Service team:

By phone: on 0161 724 0585 any time between 9.30am and 5.30pm Mon-Sat, 10am-4pm Sunday.
By email: [email protected]
online: Click here to visit our Order Cancellation page

Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure as per below.

Returns procedure for online purchases:
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition.

Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be made through either of these options:

Returns via courier collection. Please contact our customer services department by phone (0161 724 0585) or by email ([email protected] ) with the following information: order number, stock number, the reason for the return and whether you want a refund or a replacement. We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return (please note: this may incur a charge).

Returns via our Garden Centre. Simply take the despatch note and the product you wish to return or exchange to the appropriate department in the shop and tell the sales assistant you bought it online.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods only.

Refund policy for in store purchase
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition.

All products bought on the website have a twelve month guarantee from the day of purchase for defects or major problems unless a manufacturer’s guarantee is specified.